The Importance of Having an Escalation Management Process

“Escalation” is often mentioned when dealing with Incident and Problem Management processes. The ITIL Incident Management process talks about Hierarchical and Functional escalations but did not call out “escalation management” as a separate and important ITIL process within Service Operation. In my previous organization, escalation management is a well-defined and documented process. It is even…

How to Ship Stained Glass

To ship a piece of glass, it needs to be crated. We build a crate around every piece of glass which we ship. It needs to be a custom fit so that the glass can be adequately protected. The following pictures are of us building a crate for a 3 'by 5' window. We use…

White Chocolate Alternative

Not only have I had success with using carob chips and powder to appease my husband’s allergy to chocolate, but I’ve also enjoyed substituting yogurt chips for recipes calling for white chocolate chips. By U.S. law white chocolate must contain at least twenty percent cocoa butter. So if you are allergic to chocolate, you can’t…

Book Review – Bad Land, An American Romance

Johnathan Raban’s Bad Land: An American Romance brilliantly and descriptively describes the attempts by would-be farmers and ranchers, those of the late 19th Century and the early 20th Century, to make a living on highly questionable land. This land, most of it in eastern Montana and the western Dakotas could have been described as marginal…

The Role of Technology in Education

In the current age we live in, technology has become an important component. Every day there is some new gadget or software that makes lives easier and improves on the technology and software that already exists. Making lives easier is not, however, the only role technology plays in our lives. Technology is playing an increasing…