Offshore call center solutions offer value based customer services at reduced investments. Customer service plays a very significant role in the promotion of a business. Call centers are centralized part of a business and are designated for customer support. With the aid of revolutionary technological advances, call centers are now relocated to cheaper destinations, as a part of business profit strategy. Offshore solutions can be defined as business solutions offered from a relocated point at a different country, especially an overseas country. Offshore call center solutions provide improved service at reduced capital expenditures. The difference in the economies also offers comparative advantage in the maintenance cost, which adds to the profit margin.
Offshore call center solutions provides qualitative services to the customers with qualified and experienced professionals. They provide solutions for product support from different geographical locations, in compliance with US federal and state laws. The local calls of customers to the toll free service numbers are routed to the offshore destinations through fiber optic cables at speed of light, offering vital services. The broad band revolution and copper back-up links offer crystal clear communications even through sub-sea cable systems.
Offshore call centers provide help desks to clarify customer queries on product information, technical details, installation support, product orders in multi languages on a 24 hour 365 day basis, which assists in the international marketing of the product. They maximize integrated customer care solutions with email support, web collaboration, and technical services. Offshore call centers also perform market intelligence surveys for product evaluation. Some offshore call centers offer telemarketing for product promotion. They help in sales with lead generation and closing the prospect.
Offshore call centers ensure personalized customer interactions through sophisticated data capture and data mining capabilities with the aid of multi-channel communication technology. The routine services of an offshore call center include real time shipping status, dealer location, order taking, travel booking, payment collection, secretarial assistance, lead qualification, directory inquiry, and technical support. The meticulously trained support professionals in an offshore call center deliver comprehensive solutions to various businesses such as IT, insurance, travel & hospitality, health care, pharmaceutical, banking, telecommunications, financial services industries etc, irrespective of cultural and language barriers.