What Questions Should I Ask a Carpet Cleaner?

It is a fact that when you a hire a company you are taking a risk no matter what they specialize in. This might only be a minor risk, but it is a risk all the same, and could turn out to be something major. If you have never hired the company before you are taking a higher risk because you have no experience with them, but this does not mean that the company will do a bad job. There are some questions you can ask to find out whether the carpet cleaning company looks genuine and whether they are able to provide the high quality service you require.

How long have you been operating as a carpet cleaning company?
This should allow you to gauge just how reliable the company is, as if they have been in business for donkeys years you can take a reasonable guess that they have satisfied customers. However, if they have only been in the business a few weeks, this does not automatically make them unreliable, just inexperienced.

How will you provide me with a quote?
The way in which you are quoted for the carpet cleaning job often depends on the way the company charges. If the carpet cleaner charges for cleaning services by the square met or room, they should be able to provide a quote over the phone. This price may alter slightly when the technician arrives depending on the soiling of the carpet. Check with the company what the final price you are expected to pay is before the cleaner starts cleaning.

What carpet cleaning method do you use?
The most common carpet cleaning methods are dry cleaning and steam cleaning – also known as hot water extraction. It is important that the company you opt to use provide steam cleaning services as this is the best method for removing contaminants from carpets. Other methods are not able to clean to the same high standards and often just clean the surface of the carpet, not deep into the fibers.

What other services do you provide?
Some carpet cleaning companies clean more than just carpets, other services may include upholstery cleaning, stain removal, carpet protection, rug cleaning and more. In some cases the company may even offer a bulk buy discount, so be sure to ask if you are interested in more than one type of cleaning.

How do you handle customer complaints?
Unfortunately there are times when customers are not happy with the service that has been provided. You can always tell when a company cares about its customers if it has a procedure in place to fix the problems. Ask the carpet cleaner if they have any guarantees or refunds for unsatisfied customers.