The AA is known as being a road side assistance company. When you are a member you can call them if your car breaks down and they will come to your rescue by towing your car to the nearest repair centre. On the other hand, the AA plays a role in the regulation of the motor industry by performing due diligence on automobile repair companies and giving them an AA certificate.
You probably noticed that there is an AA certification badge on certain vehicle fitment centres’ websites or a certificate in a certain automobile repair company that you’ve visited. This certification means that they have been approved and recommended by the AA. You can be assured that you’ve stepped into an automobile repair centre that offers quality products and services as well as excellent customer service.
So how does an automobile repair company obtain AA certification?
The company has to adhere to a list of rules and regulations in order to receive the AA certification. There is a long list of items that are considered and checked before approval is granted. Some of the rules that a motor vehicle company, such as a brake and clutch fitment centre, needs to adhere to are the following. It must have a presentable reception area which is neat and tidy. The workshop must be clean. All tools and machines must be neatly stored away. All vehicle repairs must take place within a workshop and not in a parking lot or on the pavement. Health and safety rules must be followed throughout the company. The bathrooms must be accessible to customers which must be clean and hygienic at all times. These are only some of the criteria that need to be adhered to. There are many more rules that an automobile repair centre is subject to before accreditation is granted. The AA looks for professionalism and quality customer service.
The AA takes this task very seriously and does not grant this accreditation to all companies who apply. For this reason, not every automobile repair centre that requests AA accreditation gets it. From a customer point of view this is very good because you know that the automobile repair centre promises to give you good customer service within a professional environment. If you take your car to a brake and clutch repair centre to have the brakes or clutch replaced, and they are AA accredited, then you know that you will receive quality car parts which will be fitted by qualified mechanics.