Junk just gathers dust
Web designers are in the business of selling web designs. That is the first principle of business for a web design firm, as it is for many other types of businesses. There is nothing new here except that the whole purpose of a web site is to create business for the owner, and a site just gathering dust does not do that.
No one says that a web design needs to create direct sales for any business but it must connect with the business owner's market and engage that market. If the site does not connect with the market it is just junk collecting dust. It may be a beautiful piece of work but it's still collecting dust.
Part of this problem is our responsibility as small business owners. We did not go to a web designer and say, "I need a web site designed for my web market."
Instead, most small business owners say, "I need a web site designed for my business."
Our market does not care about us
The difference is about the focus our words create and the intent that gives to a project. And when the focus is on our business it is not on our market. So, we end up with something we are thrilled with even though our market is not impressed and does not care.
What our market cares about is their problem, not the looks of our web site. They are not going to share our web site with others because it looks cool, but they will share when our business web site helps them and educates them about our industry and how to make the best choice for their needs.
Are we being educated on our marketing options?
The chances are that our web designer does not really want to go there. Instead they jump right in to giving us a good look at their portfolio and suggesting how they could customize and come up with something totally original for us.
And our fault is that we go for this – not knowing any better.
But it's not really our fault. We go to experts to get the best information and all too often we are talking to a professional that has a conflict of interest. This is where the web designer is advising us about the very product they sell. We may never get clear information about what all our choices are.
For instance:
If the conversations never touches on the low cost, or no cost, of "Pull Marketing" then we are not getting all of the available choices.
If the conversations never come around to discussing the differences between a demographic market and a virtual market then we are not seeing our real needs.
If the conversations never get around to discussing how to define a marketing profile for our web market (not just guessing about our virtual market) then we are not getting to use the best of what a web site can offer our business.
And there are more if that's the web design industry does not talk about. Web designers do not talk about our market other than ask us to describe them. It is so much easier for them to design something for us. So most small business owners end up with a beautiful site that is headed for the scrap pile from day one.
To design for our web market a design firm would need to know how to discover things about our virtual market that even we do not know. They would need to know about virtual markets and why they are different. Web designers need to know our market's shopping habits, what our market values the most and which values we have in common with our market. But web designers, trendy or not, do not give us any of this.
The solution is in market segmentation
This is just another term for psycho-graphics. Segmentation divides a whole geographic or national market into 7 segments where each has a psychological profile that describes the segments shopping habits, values, likes & dislikes as well as general beliefs. These are better tools to work with on the web.
Reverse engineer
We could also stand back from our own business and ask that business a few questions to discover things about the market it serves.
- Does not our business provide solutions for a market?
- Does not our experience include the pain and distress our market feels?
- Can we name our market's biggest problem?
Once we have put words to the solutions we provide and for those we provide them for then we are well on our way know who our web site should be designed for.
We do not have to accept trendy web designs that have no appeal to our market. These just sit and gather dust. We want a site that engages our market and this means engaging our market.
Read that last line again. It's like saying, "If nothing changes … then nothing changes."
If our web site does not engage our market it's just junk
No matter how beautiful and pleasant it is to our eyes.
And it is our job to make sure that our web designer is going to think about our market and what would be best for our market but we should not really expect this to happen. The reason for this is that there is no one that knows more about our business than we do, but we need to stop listening to the professionals who are only thinking about us.
A professional web designer may not deserve all the blame for junk web site, except that they are the self proclaimed experts and they expect that we will listen to them. Therefore, the first rule of hiring a web professional is to not let them design our web site.
There is, of course, a great deal more to learn about our virtual market and how they think, what their shopping habits are, what their values are and what they believe in. There is not room in one article to cover the web as a virtual marketplace or market segmentation to develop a market's profile. You will find this information in other articles.